Privacy policy.

Effective Date: 01/01/2017

At Lux Strands, LLC ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.luxstrands.com] (the "Site") and any related services.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Payment information

Non-Personal Information

We may also collect non-personal information automatically when you visit our Site, including:

  • IP address

  • Browser type

  • Pages visited

  • Time and date of access

  • Referring website

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To process your orders and manage your account

  • To communicate with you regarding your orders, promotions, and updates

  • To improve our products and services

  • To personalize your experience on our Site

  • To conduct analytics and gather feedback

  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers who assist us in operating our business (e.g., payment processors, shipping companies)

  • Law enforcement or regulatory agencies as required by law

  • Other third parties with your consent

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal information

  • The right to withdraw consent for processing your information

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our Site may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Lux Strands, LLC
Email: info@luxstrands.com
Phone: (615) 429-8839
Address: 1600 West End Ave Nashville, TN 37203

Thank you for choosing Lux Strands, LLC! We value your privacy and are committed to safeguarding your information.